FAQ

We are a portal for scheduling and consultations/readings of tarot and other oracles, 100% online via website chat and/or WhatsApp chat. We have a team of tarot readers spread across the world, offering readings in Portuguese, English, and Spanish in a private manner, always with great ethics, responsibility, and confidentiality. Our goal is to offer advice through card readings to help with decision-making in various areas of your life, supported by spirituality and our over 10 years of experience helping people around the world.

When you purchase and schedule a consultation/reading with us, we guarantee you a unique experience of immersion in ancestral and oracular self-knowledge through tarot cards and other oracles such as: Orixás Tarot, Egyptian Tarot, Osho Zen Tarot, Gypsy Deck, among others. Each consultation is personal and unique, revealing and answering the questions asked by the querents, as well as offering insights and specific advice on the most diverse situations in their lives.

To schedule a consultation with us is very simple and easy! Just click on the "Online Scheduling" option in the top menu, choose the package of minutes and price of your interest, and click on SCHEDULE. A page with a calendar and time options will then be available, as well as which members (oraculists/tarot readers) will be available at the chosen time. If you need an urgent consultation, we can schedule it with up to 30 minutes' notice, depending on the consultant's availability. After confirming the date and time of your consultation, simply make the payment securely via credit card or PIX. If you pay via PIX and send your payment receipt to our WhatsApp number +55 (11) 97833-9141, we will confirm your reading as quickly as possible. Then, just wait for the chosen consultant to contact you a few minutes before the scheduled time, between 10 and 15 minutes, so you can get settled and start your session with us.

We currently offer 4 types of consultations: 20 minutes - R$60.00 30 minutes - R$90.00 40 minutes - R$120.00 1 hour - R$150.00 All consultations are currently offered via WRITTEN chat, and we can send photos of the cards or the actual spread or types of readings: Celtic Cross, Egyptian Cross, Mandalas, Journey, among others. Consultations via video call or audio are still in the testing and configuration process on the website. We will soon offer these service options as well. *The values are expressed in Brazilian Reais.

All consultations can be canceled up to 24 hours before the scheduled time. After this period, consultations canceled less than 24 hours in advance will receive a partial refund of 50%, that is, half of the total value of the purchased consultation. For payments via PIX, the refund will be made in the same way, immediately after the cancellation is confirmed by the client. For consultations paid via credit card, after payment confirmation, we will process the partial refund of the cancellation through the credit card operator within 14 to 30 business days.

If you encounter any scheduling or personal issues and are unable to cancel your consultation within the allowed 24-hour window, we will place your consultation on stand-by. You will have the opportunity to reschedule it up to 30 days after the original date. If you do not reschedule or attend your consultation within this 30-day period, the consultation will be considered confirmed, and we will not be able to provide a refund. The full payment will be transferred to the consultant whose schedule was reserved, regardless of your participation. For any questions or further clarification, please contact us through our available channels: online chat, email renovareoraculos@gmail.com, or our WhatsApp at +55 (11) 97833-9141.